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• UltimateBuddy Help

It's possible that your Internet browser (Internet explorer 6+, Netscape, Mozilla Firefox, etc) is set to block pop-up windows.

You should see a yellow band on the top of your navigation window, please click on it and choose "Allow page contents to download"

If the problem persists, go to "Tools", "Options", and disable your pop-up blocker.

Also keep in mind that many toolbars from Internet sites such as Google, Yahoo, or AOL can include a bundled pop-up blocker, those toolbars can also accidentally block the UltimateBet download window.

If the problem persists, please feel free to contact us to: support@ultimatebet.com

Many computers have Windows XP with Service Pack 2 installed with a bundled Firewall.

You can check your computer by right clicking on the "My PC" icon, and selecting "Properties". On the "General" tab, you will be able to find system information, Windows version and the Service Pack version.

Besides the Internal Windows Firewall, check if you have other firewalls installed on your computer. If you do, it will be necessary to adjust your settings. You must first determine which firewall you have installed on your PC.

Your Internet Explorer security levels are likely causing this problem. If your security settings are set too high, they may block your incoming or outgoing cookies. You may need to adjust your security levels to accept cookies.

Click here to see how to set your security levels up.

Please make sure that your personal information exactly matches your credit card billing and bank account information. Any minimum discrepancy such as a letter or a number may cause problems when you try to deposit.

If the problem persists, please contact: support@ultimatebet.com

Cookies are files that contain information passed from a server to your computer. Our game client will require generating some cookies which will establish a secure connection between your computer and our game server. We always recommend deleting the cookies and temporary files in your internet browser to refresh the dialogue between your computer and our game server.

First make sure that you are connected to internet. Do so by checking a common website such as Google or Yahoo. If you have confirmed you are connected, it may be a firewall blocking your game application. In order to fix the problem, you may need to identify your firewall. Please see question #2

This problem is also caused by firewalls blocking the Auto-update file. Try clicking between tabs in the game client. If the problem persists, see question #2.

Please exit the game software and then restart it. If the problem persists, you will need to address firewall issues on your computer. Please see Question #2.

This error may show up after a new game upgrade release. The firewall may detect and accidentally block this process. Close the poker application and reopen.

Go to the Options window, click on the "Chat Options" tab and make sure your chat checkboxes are enabled.
According to site policy, observers are not allowed to chat and that chat is disabled during a tournament's final table and while a player is going all-in on a ring table or tournament table.

The Cashier/My Account section may be blocked for the following reasons:

a- Invalid characters ( -*/=+-*&^%$#@!~`{}[] ) have been used as password characters. You will need to reset your password. Please e-mail Customer Support with the answer for your security question and ask for a password reset.

b-Your Internet Explorer security levels are set very high. You may need to reset them to the "Default" value, or set them to a lower security level. Click here to see how to set your security levels up.

c- Your Windows User Profile does not have "Administrator" privileges. If your profile does not carry Administrator privileges, your security settings can't be adjusted. You will need to change the status of your profile.

• Click on Start button.
• Select - Control Panel.
• Open "User Accounts".
• Select your username from the list displayed.
• Click on Properties and select the "Other" option.
• From the scroll down list please select the "Administrator" status.
• Click OK to exit.

d- Your Privacy settings are not allowing you to access our site.
Go back to the Internet Options popup.
Click on the tab labeled "Privacy" Click on Edit
Enter www.ultimatebet.com and click allow.

If the problem persists please e-mail: support@ultimatebet.com

It is likely that you are operating an older version of Internet Explorer. Our system requires version 5.5 or above to operate. Download the latest version of Internet Explorer.

From the main screen at the game tables, click on the 'Options' button located near the bottom, right side of the game screen. Click on Table Options. Here you can turn animation and sounds off or on.

If you lose your Internet connection, or have a problem with your computer, you will have at least 30 seconds to complete your turn.
If your connection isn't restored within 30 seconds, you might be considered "all-in," which would make you eligible to win the portion of the pot that existed at the time you disconnected. Any subsequent bets will result in a side pot. If at the end of the hand you have the winning cards, you win the initial pot. The side pot will be awarded to the next best hand.

If you don't have money in the pot, and already used both of your all-ins in the allotted time period, or you simply time out of your turn (as opposed to disconnecting), your hand will just be folded. The all in rule only applies to real money games.

The recommended minimum system requires are as follows:
PC: Windows 98/Me/2000/NT/XP
Modem: 28.8K modem connection speed
Processor: Pentium 200mHz
RAM: 32MB
Sound Cards: not required but makes experience more interesting
Screen Resolution: 800x600 at 16-bit color or better
Browser: Microsoft Explorer 5.5 or higher
Disk Space: 20MB

Click here to configure your firewall.

Internet delay messages are generated by our Game client whenever the player is experiencing internet delays on their end.

Also, dial-up connections with some special features activated on the phone line such as, call waiting, three-way calling, etc. can be the reason of internet delays and disconnections.

We strongly recommend you schedule software downloads for times other than when you are playing in our cardroom.

Internet delay messages are generated by our Game client whenever the player is experiencing internet delays on their end.

Transactions are posted to a player's account at the completion of every hand. For any reason, If a hand does not complete, those players' accounts are restored as they were at the beginning of the hand. All bets are off and a new hand is dealt.

IUpdating any of your account information is easy. Preferred customers can log into 'My Account' and select 'change account information' from the menu. Make any necessary changes and click the 'update' button.
New customers can e-mail: support@ultimatebet.com to request the change. Please provide your username and the answer to your security question in your request.

Some security programs have been designed to have a bundled firewall which is not always visible from the main screen of the security software. Please write down a list of the programs you have installed on your PC and e-mail this list to our Technical Support department so we can provide you with further assistance.

To get the list of programs installed please go to the "Start" button and open the control panel. Now go to "Add/
Remove software" and write down the complete list of programs installed on your PC.
Please e-mail this list to: support@ultimatebet.com

Certain firewalls record the program's data size, as well as the name of the program that is "allowed" into its program list. When our software is updated, the data size changes, and so even though the programs are "allowed" they are still being blocked.

To correct this, remove all UltimateBet programs from your firewall's program list. Once done, reboot your computer and reconfigure the firewall, this time re-adding all the UB programs to the "allowed" program list using the firewall instructions via any of the links above.

See more detailed instructions on our firewalls section.

Certain firewalls record the program's data size, as well as the name of the program that is "allowed" into its program list. When our software is updated, the data size changes, and so even though the programs are "allowed" they are still being blocked.

To run Windows applications on a Mac, you need to install Windows emulating software and proceed to download and install the UltimateBet game software.

See more detailed instructions on our firewalls section.

Although we don't support or sponsor any emulating software, we suggest you visit the Virtual PC Web site for the appropriate solution.

Please contact support@ultimatebet.com and report your internal error and reference numbers.

There are basically three common error messages generated by the Ultimate Buddy application:
1. Account not validated

You will need to reset your password. Please log into the game and go to the cashier section and click on the "Change Password" red link.

Please take into consideration that your new password can't contain special characters such as:

(!@#$%^&*+=-{}][:"'/>?><)"

We recommend you use only alphanumeric combinations of 6 to 20 characters

If you have problems changing your password, please e-mail support@ultimatebet.com

2- Log in failed.



This error is normally a typo in your username or password. Please make sure you are not omitting letters or spaces before or after your username or password.

3- Action canceled.

This error is caused by a Firewall directly blocking your UltimateBuddy.exe file.

Please proceed to identify your firewall, and make sure you have granted access to the following file path:
C:\Program files\UltimateBuddy\Ultimatebuddy.exe.

If the problem persists please e-mail us at support@ultimatebet.com

Please exit the tournament lobby, and restart your game application. Once you are logged back in, you should be able to register for the tournament without issue.

If you continue to experience problems attempting to register for a tournament, please reinstall the game application as instructed below.

If the problem persists please e-mail us at support@ultimatebet.com

To reinstall the game application, please follow these steps:

1-Go to Start: Control Panel, Add/Remove Programs, select UltimateBet and click on Remove.

2- Open My Computer, go to the following folder and delete it: C:\Program Files\UltimateBet

3- Launch Internet Explorer, and then select Tools, Internet Options, General.

4- Click on "Delete Cookies", "Delete Files" and "Clear History".

5- After you've clicked on "Delete Files", select "Delete all offline content" and click OK.

6- Restart your computer, open Internet Explorer again and paste this link into your address bar to download the UltimateBet software

7- Login and enjoy